Purchasers must be over the age of 18. IMAGINEER only provide image
management training, courses and consultation.
If you purchase a product (color swatch) or service from us, we request certain
personally identifiable information from you on our order form. You must provide
contact information (such as name, email, and shipping details) we use external
parties for the billing process. If we have trouble processing an order, we will use
this information to contact you so please ensure this is correct.
All personal services must be paid for in advance of the service in order to reserve
and confirm your appointment. Your appointment will not be confirmed until full
payment has been made. Once your payment has been processed, we will contact
you via phone or email within 3 working days to arrange an appointment with you
(does not apply to Gift Certificates). Please ensure you provide at least one method
of contact and ensure your details are correct. Please allow a minimum of 2 weeks
in advance to arrange an appointment with one of our stylists or consultant as we
can tend to get booked up during busy periods.

Organising Your Appointment

Personal Shopping is only conducted between Mondays – Fridays, 9am – 5pm. We
do not provide personal shopping appointments at the weekend, evenings or during
other busy times such as Christmas or school holidays as we cannot provide the
best service possible for our clients during these busy times.
Wardrobe Services can be provided between Mondays – Fridays, between the hours
of 9am – 6pm. Special requests for weekend, public holiday or evening
appointments have an additional charge of up to RM100.

Geographical Location of Consultant

It is the purchaser’s responsibility to ensure that they are both in a geographic area
serviced by IMAGINEER and in a position to receive the services purchased. The
purchaser must be in a position to receive the services purchased and expect to
allow our consultant access to their wardrobes, clothing and accessories wherever
they may be located in the home. If the purchaser is unable for any reason to allow
the consultant access to their wardrobes, clothes or accessories it will deemed to be
a cancellation, however we may provide an exchange of services at their discretion.
Currently our one-to-one consultation is operate within Klang Valley for certain
services offered.  This list is intended as a guide only, so please contact us to check
if we provide services in your area. Online training or courses not affected. Offline
training or courses might have extra charges for outstation’s client.

The IMAGINEER cannot accept responsibility for those booking or purchasing
services online without checking with that area can be covered. It is the purchaser’s
responsibility to make these checks before purchase. Kindly contact us for further

Travel Expenses:

Travel expenses for our consultant may be extra if the client is based outside of
areas covered. These are charged at AA rates return journey. The agreed amount is
to be paid upfront. If you are buying any of our personal image branding consultation
services as a Gift Voucher you can pay for the travel expenses yourself – please
inform us if you wish to do so at the time of booking by emailing us or calling us. We
will make every endeavour to match you based close to you if possible to keep
travel expenses to a minimum.

Rescheduling Appointments

If for any reason you need to change the date of your appointment or attend the
courses, we are happy to reorganise appointments to suit you within 1 month of the
original scheduled appointment, or you should join the next courses when the
schedule is fixed. However this is subject to availability so there may be a wait
involved. If you need to reschedule, there is no charge for 1 reschedule, however
payment must have been provided in full to reschedule.
If you call to reschedule, it would be great if you could have your diary to hand to get
another date booked in. If you reschedule your appointment more than once, you
will then to keep in view based on availability of schedule.
In the unlikely event that we should ever need to, The IMAGINEER reserve the right
to reschedule appointments with clients. Should this unlikely event occur, The
IMAGINEER will make every attempt to find another appointment that will suit the
client equally as well.
Cancellations of appointments or bookings less than 7 days in advance are charged
at 50% of the price of the corporate training service, plus any travel or
accommodation expenses that have been incurred e.g. reservation of hotel rooms,
travel expenses etc.
For any Training, an additional cancellation fee may be incurred to cover materials,
food and venue hire which The IMAGINEER will lose due to the cancellation.

Client Profile Form

For Image Consultations, Wardrobe Consultations, Personal Shopping services you
may be asked to complete a client profile form to assist our stylists and ensure that
on the day of your appointment, you get the most from the time with your personal
consultant. Upon confirmation of your appointment, when payment has been made
in full, you will receive instructions on how to complete your client form, which can
be done via email or post or over the telephone.

The IMAGINEER Training, Workshops, Consultation and Events

Should you need to cancel your place at a The IMAGINEER training course, event
or workshop, you are NOT entitled to a refund. You may pass your place on to a
friend or colleague and in this case, no cancellation charges will be made.
The IMAGINEER reserves the right to cancel workshops or events one week before
if we don’t have minimum numbers. If The IMAGINEER are rescheduling the event
or workshop, your place will automatically be reserved at the new date and venue.
Should you not be able to attend the new date and/or venue proposed, or should we
cancel the event entirely, a full refund will be given or the amount can be transferred
to another service with The IMAGINEER.
Exchanges on any products or services are at The IMAGINEER discretion.

Refund Policy

Refunds will be given if a particular service cannot be carried out by The
IMAGINEER due to the location of the client, however an administration of RM150
may apply, therefore please check we can conduct services in your area before
making any purchases.
Refunds cannot be made once the service has commenced or has been completed.
Refunds are also NOT AVAILABLE on any product or service available to buy
through our online shop.
We reserve the right to change the Terms and Conditions at any time.

Copyright, Trademarks and Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights
(registered and unregistered) in and on www.imagineerbysusanlaw.com and all
content (including all applications) located on the site shall remain vested in The
IMAGINEER. You may not copy, reproduce, republish, disassemble, decompile,
reverse engineer, download, post, broadcast, transmit, make available to the public,
or otherwise use our content in any way except for your own personal, non-
commercial use without our written permission.

The names, images and logos identifying The IMAGINEER and /or third parties and
their products and services are subject to copyright, design rights and trademarks of
The IMAGINEER and /or third parties. Nothing contained in these terms shall be
construed as conferring any licence or right to use any trade mark, design right or
copyright of the IMAGINEER or any other third party.